When you will receive your order depends primarily on three factors
In the event, however unlikely, that your order is lost during transit we ask that you contact JM Bullion immediately. Once you contact us, we can begin the claims process. In accordance with our Terms and Conditions, you have a maximum of 3 days (72 hours) from the anticipated delivery date to contact us regarding orders that were lost during transit. If your items cannot be recovered, you are entitled to a reimbursement. Assuming you contact us within 3 days (72 hours), you are entitled to a full reimbursement of your loss in accordance with the specific shippers insurance policy.
Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.
Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact JM Bullion immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.
You may choose how your order is shipped during the checkout process. In the last section of the checkout page, 4 Shipping Method, you will see the available shipping options for your order. If your purchase is eligible for free shipping, the pre-selected option will be base shipping, which is either USPS or UPS at our choice. If you would like to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the circle next to the shipping method you desire, and your order will be shipped via that method.
USPS does not consider a package lost or stolen until fifteen (15) days have passed since the last tracking update (excluding Sundays and federal holidays). In the unlikely event your tracking does not update by the fifteenth day, we will be allowed to initiate the claims process. Prior to that, all we can do is notify USPS of the situation.
If your tracking stops updating, please contact us within five (5) business days of the last tracking update so our Claims Department can contact USPS.
JM Bullion fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully.
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